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Frequently Asked Questions
Shipping & Returns
Delivery times depend on your location and the shipping method selected. Typically:
- Standard Shipping: 5-7 business days.
- Express Delivery: 2-3 business days.
International Shipping: 7-14 business days (depending on customs).
Rest assured, we’ll keep you updated every step of the way with tracking information so you’ll know exactly when your lighting magic will arrive.
We understand that sometimes things don’t go as planned. Our return policy allows for returns within 24-48 hours of delivery. However, please note:
- Items must be returned in their original, undamaged condition.
- We cannot accept returns for products found to be destroyed or not matching the original order specifications.
If you meet these conditions, simply contact our support team, and they’ll guide you through the return process—no dimmed lights here!
Payment
We accept all major payment methods to make your checkout experience seamless and secure:
- Credit and Debit Cards (Visa, Verve, and Mastercard)
- Online Bank Transfer
- Pay on delivery.
- Installment Payment
However you choose to pay, rest assured your glow-up is just a few clicks away.
Orders & Returns
Placing an order with us is simple and hassle-free:
- Browse our collection and select your glow-worthy items.
- Add them to your cart.
Proceed to checkout, fill in your details, and complete your payment.
Voilà! Your lighting dream is now in motion.
Life happens, and we get it. If you need to cancel or tweak your order, contact our support team within 24 hours of placing it. Once your order is processed or shipped, changes may not be possible, but we’ll always do our best to help.
No, you can shop as a guest. However, creating an account gives you perks like faster checkout, tracking your orders, and saving your favorite picks for your next visit. Plus, who doesn’t love being part of a glowing community?
Tracking your order is easy:
- Once your package ships, you’ll receive a confirmation email with a tracking link.
Click the link to follow your order’s glowing journey to your doorstep.
We keep you updated every step of the way.
Returning a product is a breeze:
- Initiate a return within 24-48 hours of delivery.
- Ensure the product is in its original condition – no damage or destruction.
Contact our support team to guide you through the process.
We want your experience to be as seamless as our lighting.
About Luminova13
- Shipping: Multiple methods to suit your timeline, with tracking updates provided.
- Returns: Accepted within 24-48 hours of delivery, as long as the product is undamaged.
For more detailed information, contact our customer support desk via WhatsApp.
Our terms and conditions are crafted to ensure a fair and transparent experience for all. You can find the full details on our Terms & Conditions page.
- Email: Luminova13ng@gmail.com
- Phone: (+234) 8069310953
Other Questions
Yes! All our products are vegan and cruelty-free because we believe in shining brightly without harming the planet or its creatures.
Yes. Rest assured, our products are entirely gluten-free and safe for those with gluten sensitivities.
Yes! We are proud to offer ethically sourced products with care and consideration for people and the environment.
Yes! 🎁 Give the gift of glow with our digital gift cards, perfect for any occasion.
